Sales Terms and Conditons

Medigoo Inc.

Consumer Terms and Conditions of Sale; v1.08, dated March 8th, 2015.

OUTLINE OF CONTENTS

1. Definitions

This clause sets out the meaning of terms which are given specific meaning within this document.

2. The Basis of Our Agreement

This clause explains the extent to which this document applies to dealings between you and us and how we intend to rely on it. This clause also explains when a contract is formed between you and us, the status of any quotations which we may provide to you and the extent to which you may rely on any advice provided by us.

3. The Description and Price of the Goods/Services

This clause sets out how the goods and services we supply to you will be described and priced and our obligations to you to ensure that descriptions and prices are accurate. The clause explains our obligations to supply goods and services to you and your rights if we are unable to do so or if variations arise in the finish of products supplied.

4. Payment for the Goods/Services

This clause explains when and how you can pay for Goods/Services and services which you order from us.

5. Our Delivery of the Goods/Services

This clause sets out the procedure and cost in the event that we agree to deliver goods and services to you. It also sets out our liability to you where you ask us to enter private property and the circumstances in which we may refuse to do so.

6. Your Cancellation and Return of the Goods/Services

This clause explains when you may cancel an order which you have placed with us and when you may return goods/services which we have supplied to you. It also explains your rights where you have purchased goods/services “at a distance” (by telephone, mail order or by the internet).

7. Your Acceptance of the Goods/Services

This clause sets out three ways in which you will be deemed to have accepted goods/services supplied by us to you.

8. Your Responsibilities on Delivery including Inspection

This clause sets out what you should do in the event that you are not satisfied with goods/services which we supply to you or if we deliver a smaller quantity of the goods/services than was agreed between you and us.

9. Defective Goods/Services

This clause sets out our liability to you in the event that we supply you with goods/services which are defective and the circumstances when we will not be liable. It also explains whether you will need to prove that the goods/services were defective or if we will need to show that they satisfactory.

10. Ownership and Responsibility for the Goods/Services

This clause explains when you will become responsible for the goods/Services and when ownership will pass. It explains that ownership will not pass until you have paid for the goods/services and any other sums owing to us in full.

11. Your Non-Payment / Insolvency

This clause explains the consequences of you failing to pay us for Goods/Services on time and the steps we may take if you are declared bankrupt or become insolvent.

12. Data Protection

This clause sets out how we may make use of your personal details in order to fulfil your order.

13. Events Beyond Our Control

This clause explains the extent of our liability in the event that we are unable to complete the contract between us due to circumstances which are beyond our reasonable control

14. General

This clause contains a number of general provisions in relation to the contract between you and us including which law will apply, the way in which the contract should be interpreted and the rights of third parties in relation to the contract between you and us.

THESE TERMS AND CONDITIONS RELATE TO CONSUMER SALES ONLY THESE TERMS ONLY APPLY IF YOU ARE A CONSUMER. A CONSUMER MEANS ANY NATURAL PERSON ACTING FOR PURPOSES OUTSIDE HIS/HER TRADE, BUSINESS OR PROFESSION. IF YOU ARE ACTING IN THE COURSE OF YOUR TRADE BUSINESS OR PROFESSION PLEASE ASK FOR A COPY OF OUR BUSINESS TO BUSINESS TERMS OF SALE. THIS IS A LEGALLY BINDING DOCUMENT TO PROTECT YOUR OWN INTERESTS. PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY OF THESE

TERMS AND YOUR ORDER FOR FUTURE REFERENCE. THE LATEST CONSUMER TERMS CAN ALWAYS BE FOUND ON OUT WEBPAGE WWW.MEDIGOO.COM

1. Definitions

In these sale Terms:

We,’ ‘we’, ‘Our,’ ‘our’, means the company Medigoo Oy Inc. In Helsinki, Finland, including its trading divisions, as well as its employees and agents;

You’, ’you’, ‘Your’ and ‘your’ means you the person seeking to purchase Goods and/or Services from us;

the Contract’ means the contract for the supply of Goods/Services incorporating these Terms;

Defect’ means the condition and/or attribute of the Goods/Services and/or any damage, fault, condition or other circumstances that may entitle you to either reject the Goods/Services, or seek Remedies;

the Goods’ means the Goods/Services to be supplied by us;

Quotation’ means our written indication of likely cost and specification of the Goods/Services if You were to place an order with us;

Remedies’ means compensation (the sum required to put the breach right), repair or replacement, a reduction in price of the defective Goods/Services or ending of the contract

the Terms’ means these terms and any special terms agreed in writing between you and us.

2. The Basis of Our Agreement

2.1 These Terms apply to all Goods/Services and Services supplied by us. Orders are only accepted under these Terms and they may not be altered or added to without our written agreement.

2.2 In relation to the Contract We intend to rely upon these Terms along with any written acceptance of an order placed by you as to the terms of the agreement between us. If you require any changes to these Terms, these must be put in writing and be signed by one of Our directors.

2.3 An agreement between you and us for the sale of any Goods/Services only exists after we have received and accepted your order and have confirmed it in writing such as by invoice, receipt, delivery note or by email to an email address you have given. Once we do so, there is a binding legal contract between us.

2.4 Our Quotations do not constitute an offer to enter into a contract with you.

2.5 We may change these Terms without notice to you in relation to future sales.

2.6 In providing any advice to you with regard to the suitability of any Goods/Services or materials for your specifications we shall rely upon the information that you provide to us. You must ensure the accuracy of any information you provide to us including any applicable design, drawing or specification and you must give us any necessary information relating to the Goods/Services within sufficient time to enable us to perform the contract in accordance with these Terms.

3. The Description and Price of the Goods/Services

3.1 The description and price of the Goods/Services you order will be as shown, or as described by us in any Quotation, or, in the absence of such, as shown in our, or the manufacturer’s / supplier’s, current catalogue or website at the time you place your order. We reserve the right to vary the price of the Goods/Services at any time before the Contract is made. Whilst we try to ensure that all descriptions and prices are accurate and are kept up to date, errors may occur. If we discover an error in the price or description of the Goods/Services you have ordered, we will let you know as soon as reasonably possible. We will then offer You the option of reconfirming your order or cancelling it in exchange for a full refund.

3.2 Our ability to supply the Goods/Services is subject to us holding them in stock or being able to obtain them. If on receipt of your order, the Goods/Services you have ordered are not available either in stock or by special order we will inform you as soon as reasonably possible and if we are unable to obtain them in an agreed time we will refund or – credit you for any sum that has been paid by you or debited from your credit card for the Goods/Services.

3.3 In the event that we are unable to supply the Goods/Services to you for a reason beyond our reasonable control, we will notify you and offer you alternative similar products (if available) which are of no less quality. You shall be entitled to accept the alternative Goods/Services offered with a refund of any difference in the price if the substitute is cheaper or you shall be entitled to cancel your order and obtain a full refund.

3.4 Whilst we try to maintain continuity of supply in relation to our product lines, we reserve the right to discontinue any product at any time and we shall be under no obligation to supply you with a discontinued product in the future. If you have already placed your order, we will notify you as soon as reasonably possible that the Goods/Services are not available and offer you an alternative product if one is available or a full refund.

3.5 In the case of certain products, variations may arise in the finish of those products where they originate from different factory batches. We shall not be liable for any loss caused by such variation where such variation does not diminish the quality of the Goods/Services and where Goods/Services bought for a specific job or purpose are not purchased at the same time.

3.6 We take every precaution in the preparation of our catalogues, technical circulars, price lists and other literature, but these documents are for your general guidance only and do not form part of the Contract (in the absence of fraud on our part). If you require advice in relation to the Goods/Services, a specific request for advice should be made.

3.7 We reserve the right to increase the price of the Goods/Services by giving notice to you prior to delivery to cover:

3.7.1 any increase in the cost which is due to any factor beyond our control including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increases in the costs of labour, materials, or other costs of manufacture;

3.7.2 any change in delivery dates, quantities or specification of the Goods/Services which are requested by you; or

3.7.3 any delay caused by any failure by you to give us adequate information or instructions, but if you do not wish to pay the higher price, you may cancel your order and claim a full refund.

3.8 Where you require delivery to be made, we may require you to pay a charge for the delivery of the Goods/Services in addition to the price and, if applicable, this charge will be quoted to you at the time of contract.

3.9 The price of the Goods/Services shipped to EU/EFTA and their delivery charges are inclusive of VAT unless VAT is shown as a separate element.

3.10 Prices and delivery charges displayed or otherwise communicated are valid and effective in all of EU/EFTA.

4. Payment for the Goods/Services

4.1 You can pay for the Goods/Services and delivery charges by any method shown in our premises, in our current catalogues or on our website or which are notified to you at the time you place your order.

4.2 Payment by credit card will not be effective until we are in receipt of cleared funds.

5. Our Delivery of the Goods/Services

5.1 Before we agree to deliver the Goods/Services to you, you must provide us with an address for delivery along with all of the information which we will reasonably require to enable us to determine whether we will be able to deliver the Goods/Services, the appropriate method of delivery and the cost to you of providing the delivery service.

5.2 Prior to delivery of the Goods/Services, we will agree with you a time for delivery of the Goods/Services.

5.3 If we are unable to make an agreed delivery to your address for reasons due to our own fault, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

5.4 Typically we ship all the goods with economy mail. If you have requested a premium delivery, and if there is no one at the address you have given who is competent (over the age of 18 years) to accept delivery of the Goods/Services by signing for them, we will seek to agree an alternative delivery date, or agree for you to collect the Goods/Services. We reserve the right to make an additional charge for re-delivery of the Goods/Services and you will be informed of the amount at the time we arrange an alternative date.

5.5 If Goods/Services are to be deposited other than on your private premises we will deliver the Goods/Services as near as possible to the delivery address as is safe and the public highway permits. You will be responsible for complying with all regulations, permits and charges and for all steps which need to be taken for the protection at all times of persons or property. You will reimburse us in respect of all reasonable losses, damages, costs and expenses we may incur as a result of such delivery whether on the public highway or elsewhere. We will remain liable for all losses caused by Our own negligence.

5.6 We will only enter private property if we are given specific authority. Once invited onto private property we accept no liability for damage caused to that property by our delivery drivers (whether directly employed by us or by a third party) unless caused by Our own negligence. We reserve the right to refuse to deliver the Goods/Services to premises that are considered by our delivery drivers to be unsuitable or unsafe. We will notify You as soon as reasonably possible of the reason for non-delivery.

5.7 You agree to reimburse us in respect of all losses, damages, costs and expenses that we incur in complying with any specific delivery instructions which you may give us and which relate to clauses 5.5 and 5.6 above. Any amount which you reimburse to us will be reduced in proportion to the extent that such losses, damages, costs and expenses are due to our negligence.

5.8 Unless we state otherwise, all our quotations and estimates assume delivery of the full contracted amount of Goods/Services. We reserve the right to levy additional charges for deliveries by instalments where requested by you.

5.9 Our delivery price includes the cost of delivery on week days during our normal working hours. An additional charge may be made if we agree to your request to deliver outside normal working hours or on Saturdays, Sundays and/or bank holidays.

5.10 If you keep our delivery vehicle waiting for an unreasonable time or the delivery driver is obliged to return without completing delivery, or if due to the nature of the Goods/Services we have to provide additional staff to unload Goods/Services, a reasonable additional charge will be made that reflects the extra services provided.

5.11 We will not be liable for any death, or personal injury to you or anyone under your control during unloading that was not caused by our negligence or by a breach of our statutory duty.

6. Your Cancellation and Return of the Goods/Services

6.1 You do not have an automatic right to change your mind and cancel the contract unless it has been made by telephone, mail order or by the internet, (at a “Distance”). We may at our discretion accept the return of certain Goods/Services not purchased from us at a Distance (see clause 6.2). This clause does not affect your right to return any faulty or mis-described Goods/Services.

6.2 For contracts not made at a Distance and where you purchase Goods/Services from us from stock we may at our discretion accept the Goods/Services back, in which case we will issue you with a credit note for the purchase price less reasonable costs incurred. Goods/Services to be returned must be delivered back to us at your cost with proof of purchase and be in the same condition that they were in at the time of purchase. We will be unable to accept back Goods/Services that were not held in stock and were especially ordered on your behalf. This clause does not affect your right to return faulty or mis-described Goods/Services.

6.3 If you cancel the Contract when it has not been made at a Distance and we have not agreed to take back the Goods/Services you will be liable for reasonable costs that we have incurred. If we have already accepted a part-payment or deposit, we will consider whether this covers the losses we are entitled to claim and if it does not we may claim extra from you. If the part-payment or deposit is in excess of our losses, we will refund the balance. This clause does not affect your right to return faulty or mis-described Goods/Services.

Goods/Services ordered at a Distance

6.4 If you have ordered Goods/Services at a Distance you have the right to cancel the Contract at any time up to the end of 14 days after you receive the Goods/Services.

6.5 To exercise your right of cancellation, you must give written notice to us by hand, post, or email, at the address, or email address shown at the end of these Terms, giving details of the Goods/Services ordered and (where appropriate) their delivery.

6.6 If you exercise your right of cancellation after the Goods/Services have been delivered to you, you will be responsible for returning the Goods/Services to us at your own cost. The Goods/Services must be returned to our address shown at the end of these Terms. You must take reasonable care to ensure the Goods/Services are not damaged in the meantime or in transit. If the goods/services are damaged (or have been modified) by you or are damaged in transit in a way that you could have foreseen (such as not being sent back in the same or similar packaging as sent to you), we will assess what damage has been caused and if some or all of the goods/services are not in saleable condition then those goods/services will be rejected and a proportionate part of the refund withheld.

6.7 Once you have notified us that you are cancelling the Contract, we will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card for the Goods/Services.

6.8 If you do not return the Goods/Services as required under Clause 6.6, we may charge you a sum not exceeding our direct costs of recovering the Goods/Services.

6.9 You do not have the right to cancel the Contract if your order is for perishable Goods/Services that have been unsealed by you, or for Goods/Services that by their nature (such as bespoke goods/services or items which have been personalised at your request) cannot be returned or are liable to deteriorate or expire rapidly.

7. Your Acceptance of the goods/services

7.1 Your acceptance of Goods/Services can take place in three ways:

7.1.1 by telling us that you have accepted the Goods/Services;

7.1.2 by altering or customising the Goods/Services in any way; or

7.1.3 by keeping the Goods/Services longer than a reasonable time without telling us that you have rejected them.

8. Your Responsibilities on Delivery including Inspection

8.1 If you are not satisfied with the Goods/Services, if they do not conform with your order, if they are damaged or faulty, if they are not of satisfactory quality or are otherwise defective you should reject them on delivery, or, if a defect is found within a reasonable time after delivery we will (subject to confirmation of the defect) exchange the Goods/Services or refund you in full.

8.2 Should a short delivery (of less than the full quantity of Goods/Services ordered) have been made, you must notify us within a reasonable time of discovery of the short delivery. Our liability for this short delivery is limited to making good the shortage and any reasonable loss or damages you have suffered due to the short delivery.

8.3 Where it would have been apparent on a reasonable inspection that the Goods/Services do not conform to the Contract and you fail to give us notice of this within a reasonable time you will be deemed to have accepted the Goods/Services and have waived any right to reject the Goods/Services.

9. Defective Goods/Services

9.1 If the Goods/Services have a defect at the time of sale and you have not yet accepted the Goods/Services, we will refund you in full. Where you have accepted the Goods/Services, you lose the right to a refund. However, you retain the right to the Remedies.

9.2 If the Goods/Services have a defect and you have accepted them, you will be entitled to Remedies. We will not pay compensation for any consequential damage (including but not being limited to loss of profit, loss of income, loss of business, loss of revenue, loss of goodwill or any other indirect or consequential loss of any kind) resulting from use of the defective Goods/Services, where such damage was not reasonably foreseeable to us at the time the Contract was made or where such losses can be reasonably described as arising in the course of your trade or business.

9.3 If you do not accept the Goods/Services you may claim a full refund or Remedies only if the Goods/Services are not (a) of a satisfactory quality or (b) fit for purpose or (c) as described at the time of purchase.

9.4 You may claim Remedies within the first month after purchase unless we prove that the Goods/Services conformed to the Contract at the time of sale.

9.5 If you claim Remedies more than one month after purchase you must prove that the Goods/Services did not conform to the Contract at the time of sale.

9.6 You cannot make a claim for Remedies in the following cases:

9.6.1 if the defect or fault was brought to your attention on or before the time of sale;

9.6.2 if you inspected the Goods/Services on or before the time of sale and the defect or fault was or should have been readily noticeable;

9.6.3 if the defect or fault would have become apparent on inspection within a reasonable time from delivery and notice of the defect has not been given to us within a reasonable time from when the defect became apparent;

9.6.4 if the defect arises from your willful actions, negligence, abnormal working conditions, misuse, alteration or repair of the Goods/Services, failure to follow instructions relevant to the Goods/Services or storage of the Goods/Services in unsuitable conditions;

9.6.5 if you change your mind about wanting the Goods/Services or if after purchase you decide that you do not like a cosmetic aspect of the Goods/Services such as colour or shape that was clearly intrinsic to the Goods/Services at the time of purchase;

9.6.6 if you chose the Goods/Services yourself for a purpose which was neither obvious nor made known to us and you find the item unsuitable for that purpose; or

9.6.7 if the defect is a result of fair wear and tear.

9.7 Nothing in these Terms will affect the terms of manufacturers’ warranties and guarantees or reduce your statutory rights relating to faulty or mis-described Goods/Services. For further information about your statutory rights you can contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

10. Ownership and Responsibility for the Goods/Services

10.1 Risk passes to you as soon as we have delivered the Goods/Services and you will then be responsible for them. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date that we agreed to deliver them as set out by the Contract.

10.2 We will retain title (ownership) to the Goods/Services until you pay the full price (cash or cleared funds) of the Goods/Services and any other sums outstanding between you and us whether in respect of this Contract or otherwise.

10.3 Until title passes you shall:

10.3.1 hold the Goods/Services on trust on our behalf;

10.3.2 store the Goods/Services separately from all other Goods/Services or products in such a way that they remain identifiable as the Goods/Services; and

10.3.3 not affix the Goods/Services to any land or building in such a way that they become incapable of removal without material injury to the land or building.

11. Liability

11.1 Nothing in these terms shall be deemed to exclude or restrict the Company’s liability for: (i) death or personal injury resulting from its negligence; (ii) fraudulent misrepresentation; or (iii) any breach on its part of any undertaking as to title implied by Section 12 of the Sale of Goods/Services Act 1979 (as amended) or by Section 8 of the Supply of Goods/Services (Implied Terms) Act 1973 (as amended).

11.2 Subject to Condition 11.1, the Company’s total aggregate liability under or in connection with the Contract (howsoever such liability arises, whether in contract or tort or otherwise, including for negligence) shall be limited to the value of the Goods/Services supplied under the Contract.

11.3 Subject to Condition 11.1, the Company shall not be liable (howsoever such liability arises, whether in contract or tort or otherwise, including for negligence) for any indirect or consequential loss or for damage to or for loss of profit, business, savings, production or goodwill which arises out of or in connection with the Contract.

11.4 Where the Company sells Goods/Services to a Customer who is not a Consumer and the Customer sells those Goods/Services directly or indirectly to a person who is such a Consumer, without prejudice to its rights under the Contract the Customer shall indemnify the Company against any liability or loss whatsoever arising directly or indirectly pursuant to the Consumer Protection Act 1987.

11.5 The Customer shall indemnify the Company from and against all loss, damage, or liability suffered or incurred by the Company or any third person for or arising out of the negligence, breach of statutory duty, breach of contract or other duty of the Customer or its officers, employees, agents or contractors, in each case in the course of performance of or otherwise in any way arising out of or in connection with the Contract.

11.6 These Conditions set out the Company’s entire liability in respect of the Goods/Services and rights granted under them are in lieu and to the exclusion of all other warranties, conditions and other terms express or implied by statute, common law or a course of business except for any which cannot legally be excluded.

12. Your Non-Payment / Insolvency

12.1 If you are declared bankrupt, enter into an Individual Voluntary Arrangement with your creditors, fail to pay any invoice or any sum due to us under any contract or you commit a material breach of the Contract and fail to remedy that breach, all sums outstanding between you and us shall become immediately due and payable and we shall be entitled to do any one or more of the following (without prejudice to any other right or remedy we may have):

12.1.1 require payment in cleared funds in advance of any further orders you may make;

12.1.2 cancel or suspend any further deliveries to you under this or any other contract without liability on our part to the extent that we have not already received payment in cleared funds;

12.1.3 terminate this or any other contract with you without liability on our part, provided that we shall complete orders on which you have made payment in full.

12.2 You will reimburse our costs including legal costs, which we incur in enforcing a breach of the Contract arising from your act or omission.

13. Data Protection

By placing your order, you allow us to use your personal details for the purpose of supplying the Goods/Services (including passing your details on to our employees/agents). We may share your information within our company network for purposes connected to or relating to the fulfilment of your order or for other internal accounting or compliance purposes.

14. Events Beyond Our Control

We reserve the right to defer the date of delivery or to cancel the Contract or, with your consent (not to be unreasonably withheld or delayed), reduce the volume of Goods/Services ordered by you (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to terminate the Contract by giving 14 days prior written notice and you shall be entitled to a refund in respect of any Goods/Services not delivered to you.

15. General

15.1 If you are declared bankrupt, enter into an Individual Voluntary Arrangement with your creditors, fail to pay any invoice or any sum due to us under any contract or you commit a material breach of the Contract and fail to remedy that breach, all sums outstanding between you and us shall become immediately due a payable and we shall be entitled to do any one or more of the following (without prejudice to any other right or remedy we may have):

15.1.1 If you live in Finland, then Finnish law will apply and the Finnish courts will have non-exclusive jurisdiction in the case of any dispute; or

15.1.2 If you live in any other country, we cannot limit your legal rights to seek remedy through the official channels in your country.

15.2 Any waiver by us of any breach or default of these Terms does not mean that we will continue to waive that or any subsequent breach.

15.3 If any clause or sub-clause of these Terms is held to be invalid or unenforceable the validity of the other clauses and sub-clauses of these Terms will not be affected and they will remain in full force and effect.

15.4 Any reference in these Terms to any Statute, Statutory Provision or Regulation includes a reference to that Statute, Statutory Provision or Regulation as amended extended or reenacted at the relevant time.

15.5 The headings of these Terms are for convenience only and shall not affect their interpretation.

15.6 Termination of the Contract shall not affect the rights and obligations that have already accrued at the time of termination.

15.7 Nothing in these Terms or the Contract is intended to or will create any benefit for or right to enforce any of the Terms of the Contract to any third party.

15.8 In case of discrepancy between these Sales Terms & Conditions, and the Consumer Contracts Regulations (law), the latter will prevail.

Key information required with the sales of goods/services:

• a description of the goods or service, including how long any commitment will last on the part of the consumer

-Each of the product/service pages describe the goods and the available delivery time.

• the total price of the goods or service, or the manner in which the price will be calculated if this can’t be determined

-Each of the product/service pages lists the final price including economy delivery to you.

• the cost of delivery and details of who pays for the cost of returning items if you have a right to cancel and change your mind

-Each item always includes packaging and shipping to you in the economy postal mail unless separately listing a different cost on the product page.

• details of any right to cancel – the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)

-According to the Consumer Terms and Conditions of Sales (law), you have 14 days time of cancelling your order from the time you receive the goods/service. Exceptions are listed in the terms above. If you want to cancel, please inform us about this by email to info(at)medigoo.com and we will give you instructions. The package will have to unopened.

• information about the seller, including their geographical address and phone number

Medigoo Oy Inc.
P.O. Box 14
02611 Espoo
Finland / Europe

Tel: +358 44 958 4905 (Finland)
Tel. +44 745 2020 369 (UK)
email: info(at)medigoo.com

• information on the compatibility of digital content with hardware and other software is also part of the information traders are obliged to provide

-Information about digital content compatibility is listed next to the download links.